this is so not fair!

[elvendoll]

i picked up a tech call at 5:05 because it was 'must answer tech' (which is our version of 'on hold'), just because i felt bad - and the guy has kept me on the phone for 20 minutes now, doing something for whichHelp files would be as helpful as having me on the line, and is showing no sign of letting me go!
*roar*

teaches me to be nice, huh?

Comments

tech support woes

[scuba.livejournal.com]

there's a lesson in that somewhere...

What I usually do is tell them the phones automatically shut off at closing time and continually warn them until that mid sentence when they get cut off with a dial tone.

Yesterday there were 15 calls on hold. The one other person working with me was on one really easy call, but decided to take this customer through every possible potential problem he may ever encounter, so I ended up taking all 15 calls. At the end of his call, the customer wrote to the boss to explain what a great technician he was and how helpful, etc.

There's no justice.